We Asked, You Said, We Did

Below are some of the issues we have recently consulted on and their outcomes.

We Asked

  • Whether you supported our proposal for libraries to be closed between 6.00pm and 7.00pm and for the Mobile Library Service to cease in order to make the required saving whilst maintaining our 36 libraries across the county.
  • What should our priorities be if we were no longer able to run our Mobile Library Service?
  • What impact would it have on you if our libraries were no longer open between 6.00pm and 7.00pm?

You Said

  • 2,079 people or organisations responded.
  • 42% of respondents supported the overall proposal to reduce evening opening and cease the Mobile Library Service, 41% opposed it, while 17% didn't express an opinion.
  • Of the 172 respondents who answered as Mobile Library users, 56 stated that they only used the Mobile Library Service; of these 172 respondents 44 opposed the proposal.
  • Of the 849 respondents who opposed the proposal, 261 used one of the impacted libraries between 6.00pm and 7.00pm in the last month (69% of those who opposed the reduction in evening opening did not use the libraries proposed to have their opening hours reduced).
  • Preferred mitigations in regard to the Mobile Library Service were to promote existing services such as Home Library Direct and working with parishes to provide a Select and Collect service in local communities.

We Did

  • Feedback suggested that the promotion of Home Library Direct and partnership working with parishes for our Select and Collect offer were seen as priorities for our Mobile Library users. We will action these and use postcode data to see where these options were most commonly chosen and explore these with corresponding parishes.
  • We will talk to users that have adopted Home Library Direct, Select and Collect, Digital Library Plus or Reading Friends to ask about their experience of using the new service. This could be done a year after implementation.
  • Saturday openings will be maintained with increased active promotion of our digital services.
  • We will ensure that we recommend either quietest times in the week or locations in the building most suitable for users that value a quiet atmosphere.

We Asked

This consultation is run jointly by NHS Coastal West Sussex, NHS Crawley and NHS Horsham and Mid Sussex Clinical Commissioning Groups (CCGs), in partnership with Sussex Partnership NHS Foundation Trust (SPFT), and is now closed.  The survey sought views on improving mental health services in West Sussex.

You Said

This feedback will now be independently analysed by the survey owners so that they can take full account of people’s views as they develop their final proposals. 

During November and December 2019, the final proposals will be submitted for approval to NHS England, the West Sussex Health and Adult Social Care Scrutiny Committee and the Boards of Sussex Partnership NHS Foundation Trust and the joint Board of the three West Sussex Clinical Commissioning Groups (CCGs).

We Did

For more information about these meetings, please check out thier respective websites or you contact them direct on westsussex.mh@nhs.net.

We Asked

We asked for people's views and comments on our draft electric vehicle strategy, and a consultation took place from 27 August to 2 October 2019. It primarily consisted of an online questionnaire. 694 responses were submitted.

You Said

The full consultation response report is attached, but the highlights are:

  • 72% of respondents agree, or strongly agree with the general aims proposed in the strategy
  • 62% agree that the strategy should focus on people who will be reliant on public infrastructure
  • 61% think should be using renewable energy to power the chargers, but 33% think should only use renewable energy if it was not more expensive to users
  • 55% think they would be fairly or very likely to use chargers installed.
  • 39% think the aims were just right; 37% think the aims are not ambitious enough; 23% think the aims are too ambitious
  • 40% think that the County Council should allow cables in cable protectors, to run across pavements for charging electric vehicles; 51% think this should not be allowed; 8% didn’t know.

 Additional points that arose through the comments section included:

  • Alternative sustainable transport, including active transport such as cycling and walk should be considered over EV charging (5.91% of all responses)
  • The importance of enforcement to ensure charging bays are being used by charging cars (3.6% of all responses)
  • Concerns about cables (3.6% of all responses)
  • Broadening of the public land solution to a community land solution that encompassed village halls and community centres.

We Did

As a result of the consultation feedback, the following amendments were made to the Draft EV Strategy:

  1. Adjusted the Ambition
    The consultation draft included the aim of:

    70% of all new cars in the County to be electric by 2030, but as a minimum at least 50% are electric.
    The 50% caveat was removed, and the aim reworded to: At least 70% of new cars in the County to be electric by 2030.
  2. Removed enabling cables to cross pavements
    The consultation draft included a provision to enable cables to allow residents to run a cable in a suitable cable cover across a pavement and will develop and issue guidance to assist in ensuring that this is possible at minimal risk to members of the public.

    This was removed from the strategy and the County Council will not support residents to run a cable in a suitable cable cover across the pavement.

    Instead, the County Council will continue to explore potential solutions to enable residents to charge at home, including keeping up to date with pilots running in other areas, for example channels for cables in Oxford.
    3.  Broadened the public land solution aspiration
    The consultation draft included the aspiration of working in partnership with District and Borough Councils (the main owners of public off street parking) and Parish Councils to provide a public land solution.
    This aspiration has been broadened to a community land solution and the County Council’s partnership aspirations include charities that run and maintain community land such as village halls and community centres.
    4.  Other
    Adjustments were also made to the text to make it clearer that:
    • This strategy was set within the context of a move to more sustainable transport, and this was included in the strategy summary.
    • There would be no cost to the County Council to install the chargers
    • Chargers enabled by the County Council will be accessible via contactless payments
    • Street lighting chargers are not a viable solution within the County
    • Efforts will continue to engage with potential market providers to encourage them to invest in charging infrastructure within the County
    • Our communications plan will include a focus on local businesses

Several other minor additions and amendments were made to reflect comments and suggestions from the consultation and to provide clarity on various aspects of the strategy.
The Electric Vehicle Strategy, containing these amendments was approved by the Cabinet Member for the Environment on 3rd December 2019. The final strategy can be found on our website.

We Asked

We asked for designs from children and young people that represented inclusion.

You Said

You sent us your images .

We Did

We selected a winner, whose image will now be prepared by the Graphics Team , so it can be used across all the Strategy documents to represent Inclusion.

We Asked

We asked for your comments on the amended draft SEND and Inclusion Strategy and draft implementation plan. We recieved 65 direct online responses.

You Said

You Said that strategy and implementation plan were ‘a great idea’ and resources would be needed. You highlighted how there was a need for timely and specialist services to support schools and settings and how important it for all parties, schools, settings, parent carer and professionals to communicate effectively to support the child.

We Did

We have read all your comments and are listening to your views. We will make sure that the feedback you have given is used to inform the work that we undertake.

You can access a copy of these results below.

We Asked

As we continually  review and assess the value of providing a paper copy of Connections to our residents, we asked for your feedback on the value of this publication, how you would most like to receive Connections in the future (e.g. delivered to the door, online, via email, or by subscription etc.).


You Said

We received a total of 1,404 responses to this survey. 65% of responses were made online, and 35% were received via paper responses.  You can view a PowerPoint summary of the key results in the results section.


We Did

Your responses are being reviewed and will be used to help us in find the best way to keep you updated with county council news in the future.

We Asked

For your comments on a two page document that outlined the County Council’s draft SEND and Inclusion strategy 2019 to 2024.

The document proposed the vision, priorities and key activities for the SEND and Inclusion Strategy, which the Education and Skills Directorate and all SEND and Inclusion stakeholders will focus on over the next five years.

You Said

  • You supported the Vision (84%), Priorities (95%) and Key Activities (72%).
  • You were confused by some of the definitions/ language.
  • You were concerned that there is insufficient provision for children and young people with your child’s special education needs or disabilities and a few of you have chosen to take your child out of school for that reason.
  • You were concerned about the ability to deliver the Strategy due to a lack of sufficient funding, resources and commitment from some education partners.

You wanted to see the delivery plan and data dashboard, so that you could understand how the strategy would be implemented and how success would be measured. 

We Did

Following receipt of your feedback we:

  1. Developed an implementation plan setting out the tasks and timelines to be undertaken and managed by the project over the next five years.
  2. Identified the resources to support the implementation.
  3. Developed a data dashboard to show how success will be measured.
  4. Had additional discussions with School Leaders on the implementation plan and the data dashboard.
  5. Considered all consultation responses and feedback and the final strategy and its implementation will:
  • Include the implementation plan and data dashboard
  • Set out the main dependencies upon which the delivery plan is based
  • Clarify some of the wording and definitions

Improve the quality of inclusion in educational settings to increase parental confidence and ensuring children’s needs are met.

We Asked

We carried out a 'Tackling Textiles' survey in January 2019 to ask participants about thier knowledge of recycling textiles.

We then repeated the same survey at the end of our 'Tackling Textiles' information campaign to if there had been a shift in understanding about recycling texitles which could be attributed to the campaign work.


You Said

A comparison of the Tackling Textiles survey results found the following:

  • A positive 6% shift away from feeling ‘less informed’ about recycling textiles, towards being ‘very well informed’.
  • Most people knew that the waste hierarchy was to reduce, reuse, recycle.
  • The number of people understanding the cost of textiles disposal didn’t change.
  • The number of people stating they use HWRSs to dispose of their textiles didn’t change.
  • There was a slight increase in the number of people who said they would use bring banks.
  • Charities shops remained the number one choice for textiles disposal.
  • The number of people claiming they throw textiles away didn’t significantly change.
  • People’s understanding about what can be recycled at Household Waste Recycling Sites did not change.

We Did

The results of these surveys have been passed to our Waste Team so that they can use the knowledge to help develop future campaigns around the issue of tackling textiles.

We Asked

Consultation with service users and the public has been undertaken via the WSCC consultation website during April 2019 and HIV service users approached for their views via the community HIV service.

You Said

The service specification has been modified to include the perspectives of service users as expressed through these routes.

We Did


Following Cabinet Member (Adults and Health) agreement a joint procurement process with NHS England (NHSE) to secure the provision of Integrated Sexual Health Services and HIV Treatment Services for the population of West Sussex, the contracts for Integrated Sexual Health and HIV Services are awarded to Western Sussex Hospitals NHS Foundation Trust.

In agreement with NHSE, it is proposed that the contracts will commence on 1st February 2020 for a period of three (3) years with an option to extend for up to two (2) years.  Link to Decision Report.

We Asked

The aim of the consultation was to present the scheme to date and invite feedback on the proposed A29 Realignment Scheme which will be delivered in at least two phases.

You Said

The County Council has now concluded the public consultation of the A29 Realignment Scheme and more information can be found in the Consultation Report attached.

We Did

The information gathered from this consultation will be considered for the whole route, however as the scheme will be delivered in at least two phases, further design at this stage will only concentrate on the first phase between A29 Fontwell Ave and B2233 Barnham Rd.

The County Council consulted on the preliminary design stage of the scheme, the next stage will be detailed design of Phase 1.  Once appointed the consultant will consider the comments received from the consultation, alongside other technical assessment information to develop the scheme.  Scheme development will also require further discussions with residents and businesses directly affected by the proposal, and this should take place early next year.

We Asked

The formal 'statutory' consultation for the PMP is live from 13th February 2020 for 21 days (until 5th March 2020).

If you wish to view or make comment upon the proposed Traffic Regulation Order (TRO) for the scheme, then more details are avaialble at:-



We held an informal public consultation in March 2019. Full details, including an electronic questionnaire response form, were contained on this website and a number of stakeholders were contacted directly via e-mail or by officer attendance at specially arranged meetings. Four drop in sessions were held, each with officers present, and hard copies of all materials were available to view at Chichester Library and the District Council Offices throughout the consultation period. Site notices were erected at key locations and there was also a comprehensive exercise held in the press and via social media.

You Said

In total, 1341 questionnaire responses were received, 1252 being online and 89 written. In addition, 39 e-mails and 6 letters were received from the public and 7 stakeholders provided responses. 58% of responses came from within the proposed PMP area.

In brief, there was more support for the principle of introducing a city wide PMP than for the actual detailed proposals, although it is clear that this was by no means a majority view. It is also apparent that residents from within the proposed PMP were more positive on both counts than those living outside the PMP.  Also, a number of key themes/concerns/changes were put forward by respondents during the consultation and these are available to view/download (details below)

We Did

A decision has now been made to proceed with a statutory advertisement for the proposals. This is likely to take place in Janauary 2020, but this webpage will be updated in due course.

The officer report and appendices outlining the results of the 2019 consultation can be viewed by selecting (clicking) these documnents to view/download: -

We Asked

In February 2019 West Sussex County Council SEND Commissioning Team asked you what Short Breaks opportunities you would like to have for young adults in West Sussex. We asked you about this, to help us develop our Short Breaks offer for 18 to 25 year olds.

The team would like to thank the staff, volunteers and young adults at PACSO Job Club, Ashdown Extra (Guildcare), Crawley College, M8s youth group Bognor, Young Voices 4 You and everyone who completed the online survey for your views and comments.

You Said

The top three activities you said you liked were

  • Going out; from meals out, to local attractions, and further away like trips to theme parks. This included the chance to go out in the evenings.
  • Socialising and making friends
  • Cooking

The top three skills you said you wanted to build were

  • Making friends, and talking to/meeting new people
  • Doing more for yourself/life skills
  • Team work/being part of a team with other people your own age

You told us that you would like to follow your own interests like art, cooking, go-karting and outdoor adventure activities.

Some of your ideas would make really good Compass Card offers. We are working with Amaze, who run the Compass Card scheme to develop their offers for young adults. You can find out more about the Compass Card scheme here  https://www.compasscard.org.uk/

You said that everyone is different. Travel training might be great for one person but may not work so well for someone else. You said we need to think about different ways that different people can learn to do more for themselves , for example helping out with preparing a meal.

You said that you would like us to develop more opportunities for young adults in this age group to take part in Short Breaks, as you do not feel there is enough available for over 18s.

We Did

Michael, Short Breaks Commissioning Manager, has written a short list of ideas for Short Breaks, using the comments and views you gave us.

  • Pub or Dinner Club (this could happen once a week)

Activities could include: eating, drinking, buying your own food and drinks, chatting with friends, play pub games (maybe snooker/pool and darts).

  • Residential (this could happen maybe once or twice in the year)

A residential break would happen somewhere in West Sussex and would include one or two nights away. You would be with people of a similar age to you and you would have a timetable of events for your break.

Activities could include: eating, drinking, chatting with friends, cooking meals, washing up, shopping on a budget, making your bed, travelling on public transport, going out to do something in the community i.e. cinema, bowling.

  • Lifeskills (this could happen once a week)

A course run in West Sussex where you would get to learn some new skills that will help you in your adult life.

Activities could include: cooking, being able to travel on your own on public transport, looking after your money, making friends, staying healthy, coping with stress, having a boyfriend or girlfriend, sex education.

We will work on these ideas with the Young Voices 4 You group, who are our young people’s reference group in West Sussex, to develop one or two of them into new Short Breaks opportunities for young adults.

Information on the progress of these new Short Breaks will be published on the Participation and Short Breaks Wiki webpages , so please check these for any further updates. https://wiki.rixwiki.org/west-sussex-mmm/home/commissioning-team/


If you, or someone you know aged 14 to 25, would like to join Young Voices 4 You as a youth ambassador, taking part in projects including developing Short Breaks, please contact rachel.sadler@westsussex.gov.uk 07734000401

We Asked

The West Sussex Health and Wellbeing Board (HWB) undertook a public consultation on its draft Joint Health and Wellbeing Strategy. The purpose of the consultation was to seek stakeholder views on:

  • the strategic direction the Board was proposing for the next 5 year and;
  • whether the draft strategy clearly described the role of the Board and achieved its purposes

The consultation ran from 3 December 2018 to 27 January 2019. We are grateful to all the organisations and individuals who took the time to respond and we have carefully considered all the points raised.

You Said

A full report on the consultation responses and HWB’s actions is attached.

Overall, 194 responses were received as part of the consultation. Of these, 189 responses were submitted using the online questionnaire and the remaining 5 were sent via email. For the quantitative analysis, only the 189 responses were included and the comments from the other 5 responses were only included in the qualitative analysis in the most relevant sections.

The majority of respondents:

  • felt that the strategy clearly described the purpose of the HWB (68%)
  • agreed or agreed to some extent that the strategy achieved its purpose to be:
    • concise and purposeful (79%)
    • a tool that will enable the HWB to champion key principles and initiatives (75%)
    • framework for other strategies (75%)
  • agreed or agreed to some extent with the direction the Board is proposing in their strategic goals; Starting Well, Living and Working Well and Ageing Well (85%)

Comments from respondents included:

  • issues which some felt were not addressed
  • lack of detail on the implementation strategy
  • inadequate consideration of high-risk populations

We Did

Having reviewed the responses, the following key changes were made to the Strategy:

  • High-risk and priority population groups have been explicitly included in the Strategy, particularly in relation to addressing health inequalities
  • Clarified that the Place Plan will set out how the priorities will be delivered
  • Simplified the language and included a contents page. A shorter executive summary document was also produced
  • Clarified the purpose of the Strategy and layout (i.e. purpose of the initiatives and links with other local strategies and plans)
  • Made reference to the NHS Long Term Plan
  • Included more examples of local initiatives
  • Added a goal on the need for good quality end of life care
  • Added more indicators in relation to healthy lifestyles
  • Included data regarding child neglect
  • Clarified that some issues cut across the different life stages i.e. housing, environment, and mental health/wellbeing. 

The Strategy and supporting documents can be found at www.westsussex.gov.uk/hwb and the relevant Member Decision Report here.

We Asked

We asked you to tell us how well informed you felt about the way the Council manages its budget and the type budget-related challenges the council is facing, and whether or not you felt you received enough information about these.

We also asked for your ideas on how we might generate income to help protect as many of our services as possible. 


You Said

We received 720 responses to our survey.  The key findings are listed below: 

96% of respondents either agreed (61%) or strongly agreed (35%) with the statement ‘I am interested in the budget decisions made by the Council’.

27% of respondents had previously taken part in our ‘What Matters To You?’ survey - the survey which helps to inform decisions around budget setting and Council Tax levels.

When asked to indicate ‘How informed are you about the challenges the Council faces in balancing the budget?’ on a scale of 1-10 (where 1= not at all informed and 10= very well informed), 46% of respondents indicated a score of 5 or less, whereas 55% indicated a score between 6-10, although the highest number of respondents indicating a 7 (16%). 

Using the same scale (where 1= not at all informed and 10= very well informed), when asked ‘How well informed do you feel about the Council's budget proposals for 2019/2020?’ 72% gave a lower end score of 5 or less, with the highest number of respondents (17%) indicating a score of 3.  16% indicated a score of 1.

70% of respondents either agreed (52%) or strongly agreed (18%) with the statement, ‘I understand the scale of savings that the Council still has to make to their budget over the next few years’.

92% either agreed (47%) or strongly agreed (45%) with the statement   ‘I am aware the Council has received a significant drop in its funding’.

66% indicated they either agreed (49%) or strongly agreed (17%) with the statement ‘I read the information I received about budget spending in my Council Tax letter for 2018/19

55% indicated they received ‘not nearly enough’ information about the Budget, whereas 44% indicated ‘About the right amount of information, and just under 1% indicated ‘Too much information’.

We Did

As a result of this survey, we have strengthened our efforts to keep our businesses and residents informed of budget-related information, particularly in relation to the 2019/20 budget.  We have increased our digital and traditional marketing efforts and the way we present our information, including a refresh of the council tax leaflet.

We are currently processing and considering all the ideas and suggestions made in relation to how we might save money or generate income to help protect as many of our services as possible. 


We Asked

We conducted an online resident survey from 3rd December 2018 to 11th January 2019, asking 11 questions to give a flavour of what our residents currently think about EVs and what they would like the charging infrastructure to look like across the county in the future.

You Said

Thank you to all of the people that completed the survey. We received 1339 responses in total.

Some of the highlights are:

  • 60% of you would like to own an electric car
  • 84% of you want to charge at home
  • 60% of you want to charge at destinations
  • Lack of public charging is preventing / discouraging 57% of you switching
  • Cost of EV cars is  preventing / discouraging 55% of you switching
  • 36% of you would be willing to pay more to charge on a public network than at home.

We Did

All the results received are being collated and reviewed, and we will use them to inform the next stage of the strategy development.

We are aiming to have a final strategy drafted for approval by November 2019. An additional public consultation on this strategy will take place before this time.

We Asked

Between November and December 2018 we sought views on the proposed Vision and Strategy for the County Council’s Adults’ Services over the period 2019-2021.

We asked people for their views to make sure that the Vision and Strategy reflected the expectations of people who use our services, their families and carers, our partners, stakeholders and communities.  

The feedback from the engagement process formed an integral part of the Cabinet Member for Adults and Health’s decision to adopt the Vision and Strategy.

You Said

Overall the vision and strategy was welcomed by the 223 people who completed the survey. In general, they agreed that it presented the right approach and priorities for Adults’ Services over the period 2019-2021.

Individual responses to the survey highlighted a range of issues in relation to different parts of the Vision and Strategy and these were included in the comprehensive survey findings analysis report. This was published as one of the papers considered by the Cabinet Member for Adults and Health when making her decision to adopt the Vision and Strategy. The report can be accessed here.

We Did

Following the engagement period, the Vision and Strategy was revised to incorporate feedback from the survey.

The Cabinet Member for Adults and Health approved the adoption of the Vision and Strategy on 28 March 2019.

The Vision and Strategy is available here.

An easyread version of the Vision and Strategy is available here.

We Asked

West Sussex County Council is bringing forward proposals to bring together a number of services under one roof at Worthing Library to create a community hub.

The project will deliver a more efficient, effective and sustainable service involving the library service, registration services, children and family service and youth services.

From October to December 2018, the service undertook a public consultation asked whether they agreed with the proposal.

You Said

We asked people to agree or disagree with the statement: We would like to proceed with the proposal for moving services into Worthing Library. These include: Children Services provided in Footprints Children and Family centre, Crescent Road, to Worthing library, Youth services provided in Worthing Find it Out Centre to Worthing library and Registration services provided in Portland house to Worthing Library. 

A total of 226 responses were received in the public consultation.

  • 69% (156 people) either strongly agreed or agreed with the statement
  • 9% (20 people) said they neither agreed nor disagreed
  • 22%  (50  people) either disagreed or strongly disagreed

We Did

Having considered the feedback from the consultation, a decision was agreed to proceed with the plans and to allocate £3 million to this progress the community hub.

We are now taking forward detailed designs with WSCC’s appointed partner Faithful & Gould.

As part of the next step of the process we will address points raised in the public consultation. While it may not be possible to address everybody’s concerns and suggestions, as many aspects as possible will be incorporated.

The issues raised were:

* How will you manage noise in the building? 

The layout designs will be carefully considered to ensure elements such as noise, confidentially, lighting and accessibility are a priority. This is particularly important in certain parts of the building where services will require privacy to carry out appointments.

* Please don’t reduce the book stock too much.

There will be no reduction in the stock of books for loan.

* Can there be a garden?

Yes, we’ve incorporated a garden into the design.

* Will there be zoning so everybody has their own space?

Yes, the building will be zoned. Space will also be used flexibly at different times as required.

* Can you ensure that there is privacy for people registering a death?

Yes, this is a key design requirement.

* Will there be space to be who you are if you are noisy or quiet?

Yes. The space will be flexible. There will be parts of the building that will be more active than others, which is already the case in libraries and Children and Family Centres. The new Hub will offer quiet study space as well as room for activities such as ‘rhyme time’.

* The name is not right. The public express concerns ‘community hub’ as this sounds busy. 

A name hasn’t yet been chosen, so we’re using this as a working title. Local residents will be involved in working out how we brand the new facility, with the most important factor being that everyone knows the services they can access inside.

We Asked

We asked stakeholders for thier feedback on proposals to bring the MIG allowance for working age customers receiving County Council arranged care and support other than in a care home in line with the statutory minimum from April 2019.

The County Council consulted with customers who would be potentially impacted by this decision, Customer and Voluntary groups representing the cohort of customers potentially impacted, as well as seeking views from the wider community.

You Said

727 responses were received in relation to this consultation. The majority stated they would prefer the proposed change not to take place, as this would potentially increase the amount they would need to contribute.

We Did

In December 2018, the Cabinet Member for Adults and Health  approved that the Minimum Income Guarantee for those working age adults who require a financial assessment of customer contributions who are receiving County Council arranged care and support other than in a care home, be reduced to bring it into line with the national statutory amounts with effect from 8th April 2019. For further details, please click on the link to the Minimum Income Guarantee for Working Age Adults - AH10(18/19) Decision Report.

We Asked

The County Council welcomed views on the best way of continuing to provide discretionary welfare assistance to households in crisis situations and the form this should take if there is to be a further reduction to the resources which may be available.   

You Said

Service users, residents, staff and partner organisations took part in this stakeholder engagement exercise and shared thier views regarding changes to the service in the light of a proposed reduction to the LAN budget from April 2019. 

We Did

The Cabinet Member for Adults and Health has approved a reduction in the budget for the LAN from £807,000 to £200,000 per annum from 2019/20 onwards together with a remodelling of the remaining service that:

  • Maintains support to Children and Family Centres that deliver the Council’s statutory duties to provide an early help offer.  Ensuring that the remaining offer is targeted.
  • Maintains support to foodbanks targeting individuals and families with the highest level of need.
  • Reduces the contribution to Citizens Advice, recognising that the Council provides other funding to this service, but accepting the importance of maintaining a specific targeted LAN offer focused on locally based ‘face to face’ services to the CA’s which already has extensive locations across the County.
  • Reduces the contribution to social enterprises.

Please click on the following link for further details about the Local Assistance Network (LAN) - AH12 (18/19)

We Asked

We asked for stakeholder views on the sustainability of the discretionary nature of many of the housing related support services the Council has provided up to this point.  We also asked for feedback on any impacts which might result from the Cabinet Member's approval of a process which could lead to the termination of any of the current housing support contracts with providers from April 2019 onwards.

You Said

We received 721 responses, and a range of stakeholders took part in this engagement exercise inlcuding service users(20%) , residents (52%) , staff (16%) and interested/partner organisations (12%).  Respondents were asked to share thier views regarding changes to the service in the light of a proposed reduction to the Housing Related Support budget from April 2019. 

We Did

Feedback from this process of engagement was used to inform funding decisions for these services in December 2018 and to plan for their impact.  In December 2018 the Cabinet Member for Adults and Health has approved  that:

1.   The County Council allocates a core budget of £4.6 million in 2019/20 and £2.3 million in 2020/21 for investment in Housing Related Support, this investment to be used to meet the Council’s statutory duties and address the risk that reducing targeted prevention will lead to increased demand pressure in other areas,  

2.   All current Housing Related Support Contracts to be terminated by 30th September 2019 and new contractual arrangements developed to commence on the 1st October 2019.   Additional assurance on the implementation period and impact mitigation will be provided through a continuous review process with providers and partners between January and September 2019 to ensure that the revised contracts are deliverable and the impact of these changes are minimised.  

3.   The County Council works closely with strategic partners, providers and stakeholders to remodel the service offer in line with statutory responsibilities, revised service priorities and the financial envelope.

 4.   The County Council will collaborate with the District and Borough Councils to facilitate a county wide Homelessness Reduction Strategy so that funding streams available from Central Government can be sourced.

Please click on the following link for further details about the  Housing Related Support - AH11(18/19) decision.