We Asked, You Said, We Did

Below are some of the issues we have recently consulted on and their outcomes.

We Asked

We asked local dairy farmers if they would be interested in progressing an idea to install a milk vending machine at our Chichester site and if so, what might be required to make this happen.

 

You Said

Local farmers got in touch, expressing interest in the opportunity and letting us know some of the things we needed to think about. For example, their preference / requirements for

  • a site with level access
  • a site that enabled public access, not just staff access.
  • a full vending machine solution, with contactless payment.

We Did

We are offering to meet all the respondents on site to try and identify a viable location that would work with both our operations and theirs, and to understand if any enabling works, such as new power sockets, might be required.

Once we understand if the idea is practically deliverable, we will assess all the information to decide how best to proceed.
 

We Asked

We asked  our residents to tell us about their experience of the Coronavirus pandemic in May 2020  to help us understand:

  • the impact the pandemic was having on our residents
  • how our communications were landing and how we could improve these in future
  • which services our residents viewed as important for recovery
  • if there were any gaps in self-reported need for community hub support
  • how residents feel about the County Council's response
  • what (if any) areas needed further insight

You Said

We received a whopping 17,455 responses to our survey.  Thank you  very much to everyone who took the time to participate.

Key findings from this project have been highlighted in the results section  (bleow) and are available in.our Residents' Survey- Coronavirus (COVID-19) Results Summary report

In their responses, our residents told us about the following issues:

  • their main concerns 
  • the impact of the pandemic on finances,  jobs, lifestyles, diet, and mental and physical health.
  • whether or not they were getting the help and support they felt they needed.
  • what activities they engaged in during 'lockdown'
  • their positive experiences, such as spending more time with family, feeling a   greater part of the community, and noticing a positive impact on their local environment.
  • how they used different information channels and what  services they would like more information about  
  • that they wanted to know more about local COVID-19 outbreaks and  access data about the number of cases in their local areas.

 

We Did

The survey and data analysis has helped to inform a number of actions including:

  • the sharing of details of those in need of help and support with our communities team for follow-up,
  • using the feedback to help improve our communication strategy - see #KEEPWESTSUSSEXSAFE
  • sharing anonymised data with other internal service areas (e.g. Public Health,  Highways, Economy, and the Sustainability Team) to help inform future planning
  • sharing anonymised  location-related data with external organisations such as district and borough councils to help increase their understanding and inform future planning
  • the County Council has now created a  West Sussex COVID-19 Local Outbreak Control Plan webpage which includes a detailed weekly report on the number of confirmed cases in each district and borough council area.

We Asked

We asked you for your ideas and feedback to help us plan an online half term activity week.

 

 

You Said

Most popular themes

1 Harry Potter

2 Minecraft , super heroes

3  Pokemon

Most popular activities

1 Crafts

2 Film watch parties

3 Online disco, quiz

We Did

Geek Week is happening 26th to 29th May 2020. You can join us 'live' during the week or watch recorded activities whenever you like.

You said your favourite theme was Harry Potter, so we will be adding some wizarding themed videos through out the week!

You said crafts were your favourite activity, so we have put together some craft videos for you to try at home.

We Asked

The new SEND (Special Educational Needs and Disabilty) and Inclusion Strategy 2019-2024 supports the additional places for SEND school places. This consultation proposed the addition of four new Specialist Support Centres (SSC's) and the re-designation of an existing SSC creating an additional 58 spaces. The SSC's will cater for pupils with 'social communication needs'.

You Said

A total of 169 responses. Overall  a minimum of 80% supported proposals and agreeing that the schools were centred on the needs of children (above 68% across the five schools). Other comments reflected that appropiate finances would need to be afforded to each school and that there were a lack of SEND places in some localities, Horsham being highlighted.

We Did

Consultation reponses have been shared with schools. Individual school governing bodies will now take decisions whether to proceed with an SSC. Feasability studies are being carried out at the respective schools. Seperate consultations are also being conducted at the following Academy schools; Edward Bryant - Bognor Regis (12 additional places),  Worthing High (re-deignation to Social Communication Needs and 4 additional places), Warden Park - Cuckfield (re-deignation to Social Communication Needs and 8 additional places).

We Asked

During this project we engaged with West Sussex residents using Supported Living services between November 2019 and February 2020.  This project included an online survey. six drop-in events, two carers focus groups and informtion from the Learning Disability Partnership Board.

 Responses were received from individuals, family and friend carers and self advocacy groups. There was a limited response from mental health customers which will necessitate further consultation around this group to understand their perspective more fully.

You Said

There were three main questions:

  • 1. What is important to you?
  • 2. What housing support do you want?
  • 3. What do you want to tell us about your experience?

The results of this engagement are available in the results section below.

We Did

The current West Sussex Supported Lviving Framework contract is due to end in March 2021. The retendering of the Supported Living Framework will provide an opportunity to address some of the issues raised around types of placements and will go some way to support recruitment and retention in the market.

We Asked

This initial stakeholder engagement consultation asked for views and comments on a proposed reorganisation of primary education in Copthorne.  It primarily consisted of a drop in session for stakeholders at Copthorne Village Hall and an online survey promoted widely to parents, staff of existing schools, governors, headteachers, local councillors and the education community generally in the wider area. 

You Said

Attached below in the 'Related' information area are summaries reports of the responses received online, who replied etc. The main highlights are:-

  • Sixty one percent (46 responses of the 75 analysed) favoured the schools being retained on the existing sites with some wishing for reorganisation in addition for the schools to become primaries. Fifteen percent (11 responses) supported Fairway Infant moving to the Heathy Wood site and 24 percent (18 responses) raised issues but did not give a specific response in favour or against.  These were mainly attendees at the drop in session who wished to consider further before giving an opinion. 

 

  •  The points most commonly raised were concerns about the accessibility of the school if it were to be built at Heathy Wood, that drop off and pick up for children travelling by car is not appropriate, as planned, and the pedestrian access potentially unsafe along Shipley Bridge Road.  The alternative car route along the A264 may lead to traffic congestion, and there were comments about the isolated nature of the site which has few points of access to the East. There was some concern that the location of the school may attract parents from Crawley which could detract from the ethos of the Village and dilute its strong identity.  There were also concerns raised about air quality and noise from the M23 and Gatwick airport. 

We Did

The results and a report have been shared with senior leaders at the County Council, the two schools involved, the Diocese of Chichester and the local Parish Council.  Discussions are ongoing with these bodies but have in part been delayed by the outbreak of the Covid pandemic.  Further decisions on whether to proceed to more formal consultation are therefore on hold at present with a view to more clarity being found by the end of the summer 2020.

We Asked

The consultation was requested by seven local councils located on the Manhood Peninsula.  The main objective was to assess the public feeling towards self-funding the mobile waste service that runs on consecutive weeks at Selsey and the Witterings.

The survey asked service catchment residents about:

  • Whether or not they would be prepared to pay an additional £5 – 7 per household per year through their Town or Parish Council tax in preference to withdrawing the existing service.
  • Who uses this mobile service, how often and for what purpose.

You Said

Approximately 74% of responders positively agreed to paying an extra amount on their council tax to pay for the service.

We Did

Anonymised results have been shared with the seven local councils who are currently considering the results of the consultation.  A decision is expected by the end of March on whether or not to go ahead with the self-funding.

We Asked

We asked for your feedback on our proposal to remove the option of a free Senior Railcard as an alternative to the Older Person’s Bus Pass in West Sussex. This is a discretionary enhancement offered by the county council, in addition to the English National Concessionary Travel Scheme (ENCTS) – also known as ‘free bus passes’.  

A consultation was carried out between 24 October and 4 December 2019 to understand the views of affected residents and other stakeholders.

You Said

There were 783 responses to the consultation; 375 of whom were current rail card holders.

The majority of respondents disagreed (59% strongly disagreed) that the free rail card should be withdrawn and 20% slightly or strongly agreed the free rail card should be withdrawn.

Many commented that it would put up the cost of rail travel indicating they would still choose rail instead of the bus, with many stating they use rail for longer journeys.

You can read more about the consultation results here

We Did

Due to significant financial pressures, the County Council is reviewing all areas of discretionary expenditure including where it funds Senior Railcards as an alternative to a free bus pass for eligible older residents of West Sussex. It was decided that the free Senior Railcard option would no longer be included as a discretionary enhancement to the ENCTS scheme in West Sussex from October 2020. You can find out more in the Decision Report

This has been extended until the end of October with additional work carried out to promote the following:

  • Eligible residents can apply for the free Senior Railcard as an alternative to the Older Person’s Bus Pass until 31 October 2020, after which time they can take up their free bus pass entitlement.
  • The Senior Railcard will continue to be available for purchase from rail stations and the National Rail website, so that older residents can retain their entitlement to a free bus pass and may also choose to purchase a railcard for £30 per year (or £70 for 3 years).
  • A free Disabled Railcard will continue to be available as an alternative to the Disabled Person’s Bus Pass in West Sussex for anyone with a qualifying disability. The railcard discount also applies to companions of disabled people when they accompany them.  

Further information on free bus passes for older and disabled people, including the railcard options, is available on our website at www.westsussex.gov.uk/buses

We Asked

  • Whether you supported our proposal for libraries to be closed between 6.00pm and 7.00pm and for the Mobile Library Service to cease in order to make the required saving whilst maintaining our 36 libraries across the county.
  • What should our priorities be if we were no longer able to run our Mobile Library Service?
  • What impact would it have on you if our libraries were no longer open between 6.00pm and 7.00pm?

You Said

  • 2,079 people or organisations responded.
  • 42% of respondents supported the overall proposal to reduce evening opening and cease the Mobile Library Service, 41% opposed it, while 17% didn't express an opinion.
  • Of the 172 respondents who answered as Mobile Library users, 56 stated that they only used the Mobile Library Service; of these 172 respondents 44 opposed the proposal.
  • Of the 849 respondents who opposed the proposal, 261 used one of the impacted libraries between 6.00pm and 7.00pm in the last month (69% of those who opposed the reduction in evening opening did not use the libraries proposed to have their opening hours reduced).
  • Preferred mitigations in regard to the Mobile Library Service were to promote existing services such as Home Library Direct and working with parishes to provide a Select and Collect service in local communities.

We Did

  • Feedback suggested that the promotion of Home Library Direct and partnership working with parishes for our Select and Collect offer were seen as priorities for our Mobile Library users. We will action these and use postcode data to see where these options were most commonly chosen and explore these with corresponding parishes.
  • We will talk to users that have adopted Home Library Direct, Select and Collect, Digital Library Plus or Reading Friends to ask about their experience of using the new service. This could be done a year after implementation.
  • Saturday openings will be maintained with increased active promotion of our digital services.
  • We will ensure that we recommend either quietest times in the week or locations in the building most suitable for users that value a quiet atmosphere.

We Asked

This consultation is run jointly by NHS Coastal West Sussex, NHS Crawley and NHS Horsham and Mid Sussex Clinical Commissioning Groups (CCGs), in partnership with Sussex Partnership NHS Foundation Trust (SPFT), and is now closed.  The survey sought views on improving mental health services in West Sussex.

You Said

This feedback will now be independently analysed by the survey owners so that they can take full account of people’s views as they develop their final proposals. 

During November and December 2019, the final proposals will be submitted for approval to NHS England, the West Sussex Health and Adult Social Care Scrutiny Committee and the Boards of Sussex Partnership NHS Foundation Trust and the joint Board of the three West Sussex Clinical Commissioning Groups (CCGs).

We Did

For more information about these meetings, please check out thier respective websites or you contact them direct on westsussex.mh@nhs.net.

We Asked

We asked for people's views and comments on our draft electric vehicle strategy, and a consultation took place from 27 August to 2 October 2019. It primarily consisted of an online questionnaire. 694 responses were submitted.

You Said

The full consultation response report is attached, but the highlights are:

  • 72% of respondents agree, or strongly agree with the general aims proposed in the strategy
  • 62% agree that the strategy should focus on people who will be reliant on public infrastructure
  • 61% think should be using renewable energy to power the chargers, but 33% think should only use renewable energy if it was not more expensive to users
  • 55% think they would be fairly or very likely to use chargers installed.
  • 39% think the aims were just right; 37% think the aims are not ambitious enough; 23% think the aims are too ambitious
  • 40% think that the County Council should allow cables in cable protectors, to run across pavements for charging electric vehicles; 51% think this should not be allowed; 8% didn’t know.

 Additional points that arose through the comments section included:

  • Alternative sustainable transport, including active transport such as cycling and walk should be considered over EV charging (5.91% of all responses)
  • The importance of enforcement to ensure charging bays are being used by charging cars (3.6% of all responses)
  • Concerns about cables (3.6% of all responses)
  • Broadening of the public land solution to a community land solution that encompassed village halls and community centres.

We Did

As a result of the consultation feedback, the following amendments were made to the Draft EV Strategy:

  1. Adjusted the Ambition
    The consultation draft included the aim of:

    70% of all new cars in the County to be electric by 2030, but as a minimum at least 50% are electric.
     
    The 50% caveat was removed, and the aim reworded to: At least 70% of new cars in the County to be electric by 2030.
     
  2. Removed enabling cables to cross pavements
    The consultation draft included a provision to enable cables to allow residents to run a cable in a suitable cable cover across a pavement and will develop and issue guidance to assist in ensuring that this is possible at minimal risk to members of the public.

     
    This was removed from the strategy and the County Council will not support residents to run a cable in a suitable cable cover across the pavement.

    Instead, the County Council will continue to explore potential solutions to enable residents to charge at home, including keeping up to date with pilots running in other areas, for example channels for cables in Oxford.
     
    3.  Broadened the public land solution aspiration
    The consultation draft included the aspiration of working in partnership with District and Borough Councils (the main owners of public off street parking) and Parish Councils to provide a public land solution.
     
    This aspiration has been broadened to a community land solution and the County Council’s partnership aspirations include charities that run and maintain community land such as village halls and community centres.
     
    4.  Other
    Adjustments were also made to the text to make it clearer that:
    • This strategy was set within the context of a move to more sustainable transport, and this was included in the strategy summary.
    • There would be no cost to the County Council to install the chargers
    • Chargers enabled by the County Council will be accessible via contactless payments
    • Street lighting chargers are not a viable solution within the County
    • Efforts will continue to engage with potential market providers to encourage them to invest in charging infrastructure within the County
    • Our communications plan will include a focus on local businesses

Several other minor additions and amendments were made to reflect comments and suggestions from the consultation and to provide clarity on various aspects of the strategy.
 
The Electric Vehicle Strategy, containing these amendments was approved by the Cabinet Member for the Environment on 3rd December 2019. The final strategy can be found on our website.

We Asked

We asked for designs from children and young people that represented inclusion.

You Said

You sent us your images .

We Did

We selected a winner, whose image will now be prepared by the Graphics Team , so it can be used across all the Strategy documents to represent Inclusion.

We Asked

We asked for views on highways and transport services in West Sussex as part of our participation in the annual National Highways and Transport Network Public Satisfaction Survey administered by Ipsos Mori and measure2improve.

You Said

You gave us your views on the provision and condition of roads, pavements, cycle paths, public rights of way, bus services, community transport and taxi services. You also provided us information about your frequency of use of different transport modes and how easy or difficult you find it to get to different places. A summary report of the headline indicator results is available on this NHT Survey summary page.

We Did

We are using this information to monitor performance of the provision of highways and transport infrastructure and services, and to understand more about travel behaviour, to help us plan investment.

We Asked

We asked for your comments on the amended draft SEND and Inclusion Strategy and draft implementation plan. We recieved 65 direct online responses.

You Said

You Said that strategy and implementation plan were ‘a great idea’ and resources would be needed. You highlighted how there was a need for timely and specialist services to support schools and settings and how important it for all parties, schools, settings, parent carer and professionals to communicate effectively to support the child.

We Did

We have read all your comments and are listening to your views. We will make sure that the feedback you have given is used to inform the work that we undertake.

You can access a copy of these results below.

We Asked

We asked respondents to tell us about their plans for holidays, short breaks and days out over the summer months in 2019. We wanted to know if residents were planning to travel broad, to holiday in the UK or to if they planned a staycation’. 

We particularly wanted to understand our residents' views on the tourist attractions and leisure activities available in West Sussex, and whether or not residents felt there was enough on offer to meet their needs.   

You Said

426 people took part in this survey. Around 61% of respondents told us they planned to go on holiday during the summer of 2019.  Of those planning a holiday, the majority planned a holiday in the UK (outside of West Sussex), or to travel abroad in Europe.

The survey results indicate that for the majority of those not planning a summer holiday, this was most often because they were planning to go on holiday outside of summer months, or as a result of squeezed finances.

For further details of the survey results, please click on the link  provided below to the Summer Holidays and Leisure Activities  report (PDF. document).

We Did

The data from this survey was anonymised and passed onto the West Sussex County Council 'Economy Team' to share with our leisure and tourism partners.  This information will be used to help inform them about the behaviour of local people regarding leisure and tourism, and to help with thier future planning.

We Asked

As we continually  review and assess the value of providing a paper copy of Connections to our residents, we asked for your feedback on the value of this publication, how you would most like to receive Connections in the future (e.g. delivered to the door, online, via email, or by subscription etc.).

 

You Said

We received a total of 1,404 responses to this survey. 65% of responses were made online, and 35% were received via paper responses.  You can view a PowerPoint summary of the key results in the results section.

 

We Did

Your responses are being reviewed and will be used to help us in find the best way to keep you updated with county council news in the future.

We Asked

For your comments on a two page document that outlined the County Council’s draft SEND and Inclusion strategy 2019 to 2024.

The document proposed the vision, priorities and key activities for the SEND and Inclusion Strategy, which the Education and Skills Directorate and all SEND and Inclusion stakeholders will focus on over the next five years.

You Said

  • You supported the Vision (84%), Priorities (95%) and Key Activities (72%).
  • You were confused by some of the definitions/ language.
  • You were concerned that there is insufficient provision for children and young people with your child’s special education needs or disabilities and a few of you have chosen to take your child out of school for that reason.
  • You were concerned about the ability to deliver the Strategy due to a lack of sufficient funding, resources and commitment from some education partners.

You wanted to see the delivery plan and data dashboard, so that you could understand how the strategy would be implemented and how success would be measured. 

We Did

Following receipt of your feedback we:

  1. Developed an implementation plan setting out the tasks and timelines to be undertaken and managed by the project over the next five years.
  2. Identified the resources to support the implementation.
  3. Developed a data dashboard to show how success will be measured.
  4. Had additional discussions with School Leaders on the implementation plan and the data dashboard.
  5. Considered all consultation responses and feedback and the final strategy and its implementation will:
  • Include the implementation plan and data dashboard
  • Set out the main dependencies upon which the delivery plan is based
  • Clarify some of the wording and definitions

Improve the quality of inclusion in educational settings to increase parental confidence and ensuring children’s needs are met.

We Asked

The consultation was about how clear the Post-16 Transport Policy statement was.

You Said

Three-quarters of respondents thought it was clear.

We Did

We have included information about other colleges as suggested, in the 2019-20 version. There were comments about plain English and this year we have adopted the new suggested template as suggested by the Department of Education.’

We Asked

We carried out a 'Tackling Textiles' survey in January 2019 to ask participants about thier knowledge of recycling textiles.

We then repeated the same survey at the end of our 'Tackling Textiles' information campaign to if there had been a shift in understanding about recycling texitles which could be attributed to the campaign work.

 

You Said

A comparison of the Tackling Textiles survey results found the following:

  • A positive 6% shift away from feeling ‘less informed’ about recycling textiles, towards being ‘very well informed’.
  • Most people knew that the waste hierarchy was to reduce, reuse, recycle.
  • The number of people understanding the cost of textiles disposal didn’t change.
  • The number of people stating they use HWRSs to dispose of their textiles didn’t change.
  • There was a slight increase in the number of people who said they would use bring banks.
  • Charities shops remained the number one choice for textiles disposal.
  • The number of people claiming they throw textiles away didn’t significantly change.
  • People’s understanding about what can be recycled at Household Waste Recycling Sites did not change.
     
     

We Did

The results of these surveys have been passed to our Waste Team so that they can use the knowledge to help develop future campaigns around the issue of tackling textiles.

We Asked

Consultation with service users and the public has been undertaken via the WSCC consultation website during April 2019 and HIV service users approached for their views via the community HIV service.

You Said

The service specification has been modified to include the perspectives of service users as expressed through these routes.

We Did

 

Following Cabinet Member (Adults and Health) agreement a joint procurement process with NHS England (NHSE) to secure the provision of Integrated Sexual Health Services and HIV Treatment Services for the population of West Sussex, the contracts for Integrated Sexual Health and HIV Services are awarded to Western Sussex Hospitals NHS Foundation Trust.

In agreement with NHSE, it is proposed that the contracts will commence on 1st February 2020 for a period of three (3) years with an option to extend for up to two (2) years.  Link to Decision Report.