We Asked, You Said, We Did

Below are some of the issues we have recently consulted on and their outcomes.

We Asked

During this project we engaged with West Sussex residents using Supported Living services between November 2019 and February 2020.  This project included an online survey. six drop-in events, two carers focus groups and informtion from the Learning Disability Partnership Board.

 Responses were received from individuals, family and friend carers and self advocacy groups. There was a limited response from mental health customers which will necessitate further consultation around this group to understand their perspective more fully.

You Said

There were three main questions:

  • 1. What is important to you?
  • 2. What housing support do you want?
  • 3. What do you want to tell us about your experience?

The results of this engagement are available in the results section below.

We Did

The current West Sussex Supported Lviving Framework contract is due to end in March 2021. The retendering of the Supported Living Framework will provide an opportunity to address some of the issues raised around types of placements and will go some way to support recruitment and retention in the market.

We Asked

The consultation was requested by seven local councils located on the Manhood Peninsula.  The main objective was to assess the public feeling towards self-funding the mobile waste service that runs on consecutive weeks at Selsey and the Witterings.

The survey asked service catchment residents about:

  • Whether or not they would be prepared to pay an additional £5 – 7 per household per year through their Town or Parish Council tax in preference to withdrawing the existing service.
  • Who uses this mobile service, how often and for what purpose.

You Said

Approximately 74% of responders positively agreed to paying an extra amount on their council tax to pay for the service.

We Did

Anonymised results have been shared with the seven local councils who are currently considering the results of the consultation.  A decision is expected by the end of March on whether or not to go ahead with the self-funding.

We Asked

  • Whether you supported our proposal for libraries to be closed between 6.00pm and 7.00pm and for the Mobile Library Service to cease in order to make the required saving whilst maintaining our 36 libraries across the county.
  • What should our priorities be if we were no longer able to run our Mobile Library Service?
  • What impact would it have on you if our libraries were no longer open between 6.00pm and 7.00pm?

You Said

  • 2,079 people or organisations responded.
  • 42% of respondents supported the overall proposal to reduce evening opening and cease the Mobile Library Service, 41% opposed it, while 17% didn't express an opinion.
  • Of the 172 respondents who answered as Mobile Library users, 56 stated that they only used the Mobile Library Service; of these 172 respondents 44 opposed the proposal.
  • Of the 849 respondents who opposed the proposal, 261 used one of the impacted libraries between 6.00pm and 7.00pm in the last month (69% of those who opposed the reduction in evening opening did not use the libraries proposed to have their opening hours reduced).
  • Preferred mitigations in regard to the Mobile Library Service were to promote existing services such as Home Library Direct and working with parishes to provide a Select and Collect service in local communities.

We Did

  • Feedback suggested that the promotion of Home Library Direct and partnership working with parishes for our Select and Collect offer were seen as priorities for our Mobile Library users. We will action these and use postcode data to see where these options were most commonly chosen and explore these with corresponding parishes.
  • We will talk to users that have adopted Home Library Direct, Select and Collect, Digital Library Plus or Reading Friends to ask about their experience of using the new service. This could be done a year after implementation.
  • Saturday openings will be maintained with increased active promotion of our digital services.
  • We will ensure that we recommend either quietest times in the week or locations in the building most suitable for users that value a quiet atmosphere.

We Asked

This consultation is run jointly by NHS Coastal West Sussex, NHS Crawley and NHS Horsham and Mid Sussex Clinical Commissioning Groups (CCGs), in partnership with Sussex Partnership NHS Foundation Trust (SPFT), and is now closed.  The survey sought views on improving mental health services in West Sussex.

You Said

This feedback will now be independently analysed by the survey owners so that they can take full account of people’s views as they develop their final proposals. 

During November and December 2019, the final proposals will be submitted for approval to NHS England, the West Sussex Health and Adult Social Care Scrutiny Committee and the Boards of Sussex Partnership NHS Foundation Trust and the joint Board of the three West Sussex Clinical Commissioning Groups (CCGs).

We Did

For more information about these meetings, please check out thier respective websites or you contact them direct on westsussex.mh@nhs.net.

We Asked

We asked for people's views and comments on our draft electric vehicle strategy, and a consultation took place from 27 August to 2 October 2019. It primarily consisted of an online questionnaire. 694 responses were submitted.

You Said

The full consultation response report is attached, but the highlights are:

  • 72% of respondents agree, or strongly agree with the general aims proposed in the strategy
  • 62% agree that the strategy should focus on people who will be reliant on public infrastructure
  • 61% think should be using renewable energy to power the chargers, but 33% think should only use renewable energy if it was not more expensive to users
  • 55% think they would be fairly or very likely to use chargers installed.
  • 39% think the aims were just right; 37% think the aims are not ambitious enough; 23% think the aims are too ambitious
  • 40% think that the County Council should allow cables in cable protectors, to run across pavements for charging electric vehicles; 51% think this should not be allowed; 8% didn’t know.

 Additional points that arose through the comments section included:

  • Alternative sustainable transport, including active transport such as cycling and walk should be considered over EV charging (5.91% of all responses)
  • The importance of enforcement to ensure charging bays are being used by charging cars (3.6% of all responses)
  • Concerns about cables (3.6% of all responses)
  • Broadening of the public land solution to a community land solution that encompassed village halls and community centres.

We Did

As a result of the consultation feedback, the following amendments were made to the Draft EV Strategy:

  1. Adjusted the Ambition
    The consultation draft included the aim of:

    70% of all new cars in the County to be electric by 2030, but as a minimum at least 50% are electric.
     
    The 50% caveat was removed, and the aim reworded to: At least 70% of new cars in the County to be electric by 2030.
     
  2. Removed enabling cables to cross pavements
    The consultation draft included a provision to enable cables to allow residents to run a cable in a suitable cable cover across a pavement and will develop and issue guidance to assist in ensuring that this is possible at minimal risk to members of the public.

     
    This was removed from the strategy and the County Council will not support residents to run a cable in a suitable cable cover across the pavement.

    Instead, the County Council will continue to explore potential solutions to enable residents to charge at home, including keeping up to date with pilots running in other areas, for example channels for cables in Oxford.
     
    3.  Broadened the public land solution aspiration
    The consultation draft included the aspiration of working in partnership with District and Borough Councils (the main owners of public off street parking) and Parish Councils to provide a public land solution.
     
    This aspiration has been broadened to a community land solution and the County Council’s partnership aspirations include charities that run and maintain community land such as village halls and community centres.
     
    4.  Other
    Adjustments were also made to the text to make it clearer that:
    • This strategy was set within the context of a move to more sustainable transport, and this was included in the strategy summary.
    • There would be no cost to the County Council to install the chargers
    • Chargers enabled by the County Council will be accessible via contactless payments
    • Street lighting chargers are not a viable solution within the County
    • Efforts will continue to engage with potential market providers to encourage them to invest in charging infrastructure within the County
    • Our communications plan will include a focus on local businesses

Several other minor additions and amendments were made to reflect comments and suggestions from the consultation and to provide clarity on various aspects of the strategy.
 
The Electric Vehicle Strategy, containing these amendments was approved by the Cabinet Member for the Environment on 3rd December 2019. The final strategy can be found on our website.

We Asked

We asked for designs from children and young people that represented inclusion.

You Said

You sent us your images .

We Did

We selected a winner, whose image will now be prepared by the Graphics Team , so it can be used across all the Strategy documents to represent Inclusion.

We Asked

We asked for views on highways and transport services in West Sussex as part of our participation in the annual National Highways and Transport Network Public Satisfaction Survey administered by Ipsos Mori and measure2improve.

You Said

You gave us your views on the provision and condition of roads, pavements, cycle paths, public rights of way, bus services, community transport and taxi services. You also provided us information about your frequency of use of different transport modes and how easy or difficult you find it to get to different places. A summary report of the headline indicator results is available on this NHT Survey summary page.

We Did

We are using this information to monitor performance of the provision of highways and transport infrastructure and services, and to understand more about travel behaviour, to help us plan investment.

We Asked

We asked for your comments on the amended draft SEND and Inclusion Strategy and draft implementation plan. We recieved 65 direct online responses.

You Said

You Said that strategy and implementation plan were ‘a great idea’ and resources would be needed. You highlighted how there was a need for timely and specialist services to support schools and settings and how important it for all parties, schools, settings, parent carer and professionals to communicate effectively to support the child.

We Did

We have read all your comments and are listening to your views. We will make sure that the feedback you have given is used to inform the work that we undertake.

You can access a copy of these results below.

We Asked

We asked respondents to tell us about their plans for holidays, short breaks and days out over the summer months in 2019. We wanted to know if residents were planning to travel broad, to holiday in the UK or to if they planned a staycation’. 

We particularly wanted to understand our residents' views on the tourist attractions and leisure activities available in West Sussex, and whether or not residents felt there was enough on offer to meet their needs.   

You Said

426 people took part in this survey. Around 61% of respondents told us they planned to go on holiday during the summer of 2019.  Of those planning a holiday, the majority planned a holiday in the UK (outside of West Sussex), or to travel abroad in Europe.

The survey results indicate that for the majority of those not planning a summer holiday, this was most often because they were planning to go on holiday outside of summer months, or as a result of squeezed finances.

For further details of the survey results, please click on the link  provided below to the Summer Holidays and Leisure Activities  report (PDF. document).

We Did

The data from this survey was anonymised and passed onto the West Sussex County Council 'Economy Team' to share with our leisure and tourism partners.  This information will be used to help inform them about the behaviour of local people regarding leisure and tourism, and to help with thier future planning.

We Asked

As we continually  review and assess the value of providing a paper copy of Connections to our residents, we asked for your feedback on the value of this publication, how you would most like to receive Connections in the future (e.g. delivered to the door, online, via email, or by subscription etc.).

 

You Said

We received a total of 1,404 responses to this survey. 65% of responses were made online, and 35% were received via paper responses.  You can view a PowerPoint summary of the key results in the results section.

 

We Did

Your responses are being reviewed and will be used to help us in find the best way to keep you updated with county council news in the future.

We Asked

For your comments on a two page document that outlined the County Council’s draft SEND and Inclusion strategy 2019 to 2024.

The document proposed the vision, priorities and key activities for the SEND and Inclusion Strategy, which the Education and Skills Directorate and all SEND and Inclusion stakeholders will focus on over the next five years.

You Said

  • You supported the Vision (84%), Priorities (95%) and Key Activities (72%).
  • You were confused by some of the definitions/ language.
  • You were concerned that there is insufficient provision for children and young people with your child’s special education needs or disabilities and a few of you have chosen to take your child out of school for that reason.
  • You were concerned about the ability to deliver the Strategy due to a lack of sufficient funding, resources and commitment from some education partners.

You wanted to see the delivery plan and data dashboard, so that you could understand how the strategy would be implemented and how success would be measured. 

We Did

Following receipt of your feedback we:

  1. Developed an implementation plan setting out the tasks and timelines to be undertaken and managed by the project over the next five years.
  2. Identified the resources to support the implementation.
  3. Developed a data dashboard to show how success will be measured.
  4. Had additional discussions with School Leaders on the implementation plan and the data dashboard.
  5. Considered all consultation responses and feedback and the final strategy and its implementation will:
  • Include the implementation plan and data dashboard
  • Set out the main dependencies upon which the delivery plan is based
  • Clarify some of the wording and definitions

Improve the quality of inclusion in educational settings to increase parental confidence and ensuring children’s needs are met.

We Asked

The consultation was about how clear the Post-16 Transport Policy statement was.

You Said

Three-quarters of respondents thought it was clear.

We Did

We have included information about other colleges as suggested, in the 2019-20 version. There were comments about plain English and this year we have adopted the new suggested template as suggested by the Department of Education.’

We Asked

We carried out a 'Tackling Textiles' survey in January 2019 to ask participants about thier knowledge of recycling textiles.

We then repeated the same survey at the end of our 'Tackling Textiles' information campaign to if there had been a shift in understanding about recycling texitles which could be attributed to the campaign work.

 

You Said

A comparison of the Tackling Textiles survey results found the following:

  • A positive 6% shift away from feeling ‘less informed’ about recycling textiles, towards being ‘very well informed’.
  • Most people knew that the waste hierarchy was to reduce, reuse, recycle.
  • The number of people understanding the cost of textiles disposal didn’t change.
  • The number of people stating they use HWRSs to dispose of their textiles didn’t change.
  • There was a slight increase in the number of people who said they would use bring banks.
  • Charities shops remained the number one choice for textiles disposal.
  • The number of people claiming they throw textiles away didn’t significantly change.
  • People’s understanding about what can be recycled at Household Waste Recycling Sites did not change.
     
     

We Did

The results of these surveys have been passed to our Waste Team so that they can use the knowledge to help develop future campaigns around the issue of tackling textiles.

We Asked

Consultation with service users and the public has been undertaken via the WSCC consultation website during April 2019 and HIV service users approached for their views via the community HIV service.

You Said

The service specification has been modified to include the perspectives of service users as expressed through these routes.

We Did

 

Following Cabinet Member (Adults and Health) agreement a joint procurement process with NHS England (NHSE) to secure the provision of Integrated Sexual Health Services and HIV Treatment Services for the population of West Sussex, the contracts for Integrated Sexual Health and HIV Services are awarded to Western Sussex Hospitals NHS Foundation Trust.

In agreement with NHSE, it is proposed that the contracts will commence on 1st February 2020 for a period of three (3) years with an option to extend for up to two (2) years.  Link to Decision Report.

We Asked

The aim of the consultation was to present the scheme to date and invite feedback on the proposed A29 Realignment Scheme which will be delivered in at least two phases.

You Said

The County Council has now concluded the public consultation of the A29 Realignment Scheme and more information can be found in the Consultation Report attached.

We Did

The information gathered from this consultation will be considered for the whole route, however as the scheme will be delivered in at least two phases, further design at this stage will only concentrate on the first phase between A29 Fontwell Ave and B2233 Barnham Rd.

The County Council consulted on the preliminary design stage of the scheme, the next stage will be detailed design of Phase 1.  Once appointed the consultant will consider the comments received from the consultation, alongside other technical assessment information to develop the scheme.  Scheme development will also require further discussions with residents and businesses directly affected by the proposal, and this should take place early next year.

We Asked

The formal 'statutory' consultation for the PMP operated from 13th February 2020 for 21 days, and closed on 5th March 2020.

Further information about the decision-making process in the light of responses to that formal 'statutory' consultation will be publicised here, and elsewhere on WSCC's website, in due course.

If you still wish to view the details of the advertised Traffic Regulation Order (TRO) for the scheme, then details are available at:-

www.westsussex.gov.uk/roads-and-travel/traffic-regulation-orders/closed-traffic-regulation-order-consultations/chichester-south-closed-tro-consultations/

 

We held an informal public consultation in March 2019. Full details, including an electronic questionnaire response form, were contained on this website and a number of stakeholders were contacted directly via e-mail or by officer attendance at specially arranged meetings. Four drop in sessions were held, each with officers present, and hard copies of all materials were available to view at Chichester Library and the District Council Offices throughout the consultation period. Site notices were erected at key locations and there was also a comprehensive exercise held in the press and via social media.

You Said

In total, 1341 questionnaire responses were received, 1252 being online and 89 written. In addition, 39 e-mails and 6 letters were received from the public and 7 stakeholders provided responses. 58% of responses came from within the proposed PMP area.

In brief, there was more support for the principle of introducing a city wide PMP than for the actual detailed proposals, although it is clear that this was by no means a majority view. It is also apparent that residents from within the proposed PMP were more positive on both counts than those living outside the PMP.  Also, a number of key themes/concerns/changes were put forward by respondents during the consultation and these are available to view/download (details below)

We Did

A decision has now been made to proceed with a statutory advertisement for the proposals. This is likely to take place in Janauary 2020, but this webpage will be updated in due course.

The officer report and appendices outlining the results of the 2019 consultation can be viewed by selecting (clicking) these documnents to view/download: -

We Asked

Consultation on the proposed modifications took place between 11 January 2019 and 22 February 2019, in accordance with the councils’ Statements of Community Involvement and the relevant legislation and regulation.

You Said

After considering all the representations made in response to the consultation, the Government appointed Planning Inspector issued her report in July 2019 together with a schedule of Main Modifications.

We Did

The Planning Inspector was requested to recommend Main Modifications to make the Plan sound and legally compliant and capable of adoption. The Inspector concluded that with the recommended main modifications set out in the Appendix to her report, the JAAP satisfies the requirements of Section 20(5) of the 2004 Act and meets the criteria for soundness in the National Planning Policy Framework. For more details please read the Adoption of the Shoreham Harbour Joint Area Action Plan document.

We Asked

In February 2019 West Sussex County Council SEND Commissioning Team asked you what Short Breaks opportunities you would like to have for young adults in West Sussex. We asked you about this, to help us develop our Short Breaks offer for 18 to 25 year olds.

The team would like to thank the staff, volunteers and young adults at PACSO Job Club, Ashdown Extra (Guildcare), Crawley College, M8s youth group Bognor, Young Voices 4 You and everyone who completed the online survey for your views and comments.

You Said

The top three activities you said you liked were

  • Going out; from meals out, to local attractions, and further away like trips to theme parks. This included the chance to go out in the evenings.
  • Socialising and making friends
  • Cooking

The top three skills you said you wanted to build were

  • Making friends, and talking to/meeting new people
  • Doing more for yourself/life skills
  • Team work/being part of a team with other people your own age

You told us that you would like to follow your own interests like art, cooking, go-karting and outdoor adventure activities.

Some of your ideas would make really good Compass Card offers. We are working with Amaze, who run the Compass Card scheme to develop their offers for young adults. You can find out more about the Compass Card scheme here  https://www.compasscard.org.uk/

You said that everyone is different. Travel training might be great for one person but may not work so well for someone else. You said we need to think about different ways that different people can learn to do more for themselves , for example helping out with preparing a meal.

You said that you would like us to develop more opportunities for young adults in this age group to take part in Short Breaks, as you do not feel there is enough available for over 18s.

We Did

Michael, Short Breaks Commissioning Manager, has written a short list of ideas for Short Breaks, using the comments and views you gave us.

  • Pub or Dinner Club (this could happen once a week)

Activities could include: eating, drinking, buying your own food and drinks, chatting with friends, play pub games (maybe snooker/pool and darts).

  • Residential (this could happen maybe once or twice in the year)

A residential break would happen somewhere in West Sussex and would include one or two nights away. You would be with people of a similar age to you and you would have a timetable of events for your break.

Activities could include: eating, drinking, chatting with friends, cooking meals, washing up, shopping on a budget, making your bed, travelling on public transport, going out to do something in the community i.e. cinema, bowling.

  • Lifeskills (this could happen once a week)

A course run in West Sussex where you would get to learn some new skills that will help you in your adult life.

Activities could include: cooking, being able to travel on your own on public transport, looking after your money, making friends, staying healthy, coping with stress, having a boyfriend or girlfriend, sex education.

We will work on these ideas with the Young Voices 4 You group, who are our young people’s reference group in West Sussex, to develop one or two of them into new Short Breaks opportunities for young adults.

Information on the progress of these new Short Breaks will be published on the Participation and Short Breaks Wiki webpages , so please check these for any further updates. https://wiki.rixwiki.org/west-sussex-mmm/home/commissioning-team/

https://wiki.rixwiki.org/west-sussex-mmm/home/youth-participation-1

If you, or someone you know aged 14 to 25, would like to join Young Voices 4 You as a youth ambassador, taking part in projects including developing Short Breaks, please contact rachel.sadler@westsussex.gov.uk 07734000401

We Asked

The West Sussex Health and Wellbeing Board (HWB) undertook a public consultation on its draft Joint Health and Wellbeing Strategy. The purpose of the consultation was to seek stakeholder views on:

  • the strategic direction the Board was proposing for the next 5 year and;
  • whether the draft strategy clearly described the role of the Board and achieved its purposes

The consultation ran from 3 December 2018 to 27 January 2019. We are grateful to all the organisations and individuals who took the time to respond and we have carefully considered all the points raised.

You Said

A full report on the consultation responses and HWB’s actions is attached.

Overall, 194 responses were received as part of the consultation. Of these, 189 responses were submitted using the online questionnaire and the remaining 5 were sent via email. For the quantitative analysis, only the 189 responses were included and the comments from the other 5 responses were only included in the qualitative analysis in the most relevant sections.

The majority of respondents:

  • felt that the strategy clearly described the purpose of the HWB (68%)
  • agreed or agreed to some extent that the strategy achieved its purpose to be:
    • concise and purposeful (79%)
    • a tool that will enable the HWB to champion key principles and initiatives (75%)
    • framework for other strategies (75%)
  • agreed or agreed to some extent with the direction the Board is proposing in their strategic goals; Starting Well, Living and Working Well and Ageing Well (85%)

Comments from respondents included:

  • issues which some felt were not addressed
  • lack of detail on the implementation strategy
  • inadequate consideration of high-risk populations

We Did

Having reviewed the responses, the following key changes were made to the Strategy:

  • High-risk and priority population groups have been explicitly included in the Strategy, particularly in relation to addressing health inequalities
  • Clarified that the Place Plan will set out how the priorities will be delivered
  • Simplified the language and included a contents page. A shorter executive summary document was also produced
  • Clarified the purpose of the Strategy and layout (i.e. purpose of the initiatives and links with other local strategies and plans)
  • Made reference to the NHS Long Term Plan
  • Included more examples of local initiatives
  • Added a goal on the need for good quality end of life care
  • Added more indicators in relation to healthy lifestyles
  • Included data regarding child neglect
  • Clarified that some issues cut across the different life stages i.e. housing, environment, and mental health/wellbeing. 

The Strategy and supporting documents can be found at www.westsussex.gov.uk/hwb and the relevant Member Decision Report here.

We Asked

We asked you to tell us how well informed you felt about the way the Council manages its budget and the type budget-related challenges the council is facing, and whether or not you felt you received enough information about these.

We also asked for your ideas on how we might generate income to help protect as many of our services as possible. 

 

You Said

We received 720 responses to our survey.  The key findings are listed below: 

96% of respondents either agreed (61%) or strongly agreed (35%) with the statement ‘I am interested in the budget decisions made by the Council’.

27% of respondents had previously taken part in our ‘What Matters To You?’ survey - the survey which helps to inform decisions around budget setting and Council Tax levels.

When asked to indicate ‘How informed are you about the challenges the Council faces in balancing the budget?’ on a scale of 1-10 (where 1= not at all informed and 10= very well informed), 46% of respondents indicated a score of 5 or less, whereas 55% indicated a score between 6-10, although the highest number of respondents indicating a 7 (16%). 

Using the same scale (where 1= not at all informed and 10= very well informed), when asked ‘How well informed do you feel about the Council's budget proposals for 2019/2020?’ 72% gave a lower end score of 5 or less, with the highest number of respondents (17%) indicating a score of 3.  16% indicated a score of 1.

70% of respondents either agreed (52%) or strongly agreed (18%) with the statement, ‘I understand the scale of savings that the Council still has to make to their budget over the next few years’.

92% either agreed (47%) or strongly agreed (45%) with the statement   ‘I am aware the Council has received a significant drop in its funding’.

66% indicated they either agreed (49%) or strongly agreed (17%) with the statement ‘I read the information I received about budget spending in my Council Tax letter for 2018/19

55% indicated they received ‘not nearly enough’ information about the Budget, whereas 44% indicated ‘About the right amount of information, and just under 1% indicated ‘Too much information’.

We Did

As a result of this survey, we have strengthened our efforts to keep our businesses and residents informed of budget-related information, particularly in relation to the 2019/20 budget.  We have increased our digital and traditional marketing efforts and the way we present our information, including a refresh of the council tax leaflet.

We are currently processing and considering all the ideas and suggestions made in relation to how we might save money or generate income to help protect as many of our services as possible.