Food Hygiene Ratings Scheme Customer Poll

Closed 7 Aug 2018

Opened 8 May 2018

Results updated 9 Aug 2018

Trading Standards would like to thank the 607 respondents who took part in this survey. The reponses were as follows:

Q1. Do you think that West Sussex Food Businesses should have to display their food hygiene rating score?

Yes - 98% (594/607)

Q2. Do you buy food from a business that does not voluntarily display their food hygiene rating score?

No - 59% (357/607)

Q3. Do you check a business's food hygiene rating online before you visit it?

Yes - 47% (288/607)

Q4. There are 6 scores on the food hygiene rating scheme from 0 to 5. Which is the lowest food hygiene rating for a business that you would be prepared to buy food from?

0 -     (urgent improvement required) – 1% (4/607)

1-      (major improvement required) – 1% (6/607)

2-      (improvement necessary) – 2% (15/607)

3-      (generally satisfactory) – 39% (235/607)

4-      (good) – 50% (302/607)

5-      (very good) – 7% (42/607)



Food Hygiene Rating Scheme Picture

The Food Hygiene Rating Scheme helps you choose where to eat out or shop for food by giving you clear information about a business’s hygiene standards. The Food Standards Agency runs the scheme in partnership with local authorities in England, Wales and Northern Ireland. Although the scheme is set out in law the display of the rating sticker is voluntary in England.

Ratings are typically given to places where food is supplied, sold or consumed, such as:

  • restaurants, pubs and cafes
  • takeaways, food vans and stalls
  • canteens and hotels
  • supermarkets and other food shops
  • schools, hospitals and care homes

In West Sussex, Trading Standards and Environmental Health departments work together to ensure that our food businesses operate fairly and safely.

Trading Standards is responsible for food standards, which includes accurate food descriptions, food labelling, composition and allergens control; and Environmental Health is responsible for food hygiene, which includes how food is handled; the physical condition of the business; and how the business manages ways of keeping food safe.

The scheme gives businesses a rating from 5 (very good) to 0 (urgent improvement necessary).

Why we are consulting

In April this year the Food Standards Agency released the results of their annual consumer survey which showed that 86% of consumers living in England think that businesses should have to display the food hygiene rating. 

% of consumers who think that businesses should have to display their hygiene rating

West Sussex County Council is committed to increasing consumer confidence and the prosperity of the local economy. We believe that with the right support and encouragement we can help our lower scoring food businesses make the necessary changes to improve their food hygiene ratings.

We also believe that your answers, as potential customers, will help us achieve this aim.

Do you think that West Sussex food businesses should have to display their food hygiene rating?

Do you buy food from businesses that do not display their food hygiene ratings?

Is there a level of food hygiene rating that would affect your decision not to buy food from a business?

Submit your views by completing the questionnaire online below

Food Hygiene Ratings for West Sussex food business can be found online here

More information on Food Hygiene ratings can be found here

Third party food hygiene ratings apps are also available for phone operating platforms

Should you have concerns about the food hygiene or food standards of a West Sussex business contact Trading Standards in the first instance and we will ensure that that the information gets to the correct authority

By phone 01243 642124

By email:

Or online


  • Adur District
  • Arun District
  • Chichester District
  • Crawley Borough
  • Horsham District
  • Mid Sussex District
  • Worthing Borough


  • All West Sussex Residents


  • Goods & Services