Care and Support at Home Public Consultation

Closed 29 Sep 2019

Opened 9 Aug 2019

Feedback expected 30 Nov 2019


Photograph showing older female receiving care and support at home

Around 1900 people across West Sussex currently receive care and support at home, which is purchased for them by West Sussex County Council. 

Residents are being asked to have their say on proposed changes to Care and Support at Home for people with and eligible social care need. West Sussex County Council’s contract arrangements for purchasing Care and Support at Home come to an end in January 2021 and residents are encouraged to share their views on the proposed new arrangements.

Focusing on people’s strengths and support networks and on the outcomes and goals they want to achieve are some of the priorities set out in the new proposals. They also aim to improve council systems and reflect a more local approach to purchasing services.

Why We Are Consulting

This survey forms part of a wider programme of engagement around the provision of Care and Support for people who have eligible social care needs. This survey seeks your views on proposals for future arrangements. 

If you would like a copy of the consultation document and survey in an alternative format, please contact us on 03302 224145 or via email to If you are deaf or hard of hearing and have the NGT app installed on your laptop, PC or smartphone, you can contact us on 18001 03302 224145.

No personal information that is provided will appear in any publications or reports.  Comments may be mentioned in reports although the identity of the person providing the comments will remain anonymous.

The findings from the consultation will inform the decision being taken by the Cabinet Member for Health and Social Care in November 2019. 



  • All Areas


  • Black and Minority Ethnic (BME) Groups
  • Children
  • Disabled People
  • Faith Groups
  • Lesbian Gay Bisexual Transexual (LGBT) Groups
  • Older People
  • People in marriages & civil partnerships
  • Pregnancy & Maternity
  • Young People
  • Young People Aged 18+
  • Gender Groups
  • Anyone aged 18 or over
  • NHS
  • Health and Wellbeing Professionals
  • Patients
  • GPs
  • Clinical Commissioning Groups
  • Service Providers
  • Residents e-Panel
  • Teachers
  • Pupils
  • Schools
  • Colleges
  • Students
  • Young people with SEND (Special Educational Needs & Disability)
  • Headteachers
  • SEN Co-ordinators
  • Educational Psychology Service
  • Sensory Support Team
  • Students
  • Universities
  • West Sussex County Council Staff
  • Capita Staff
  • West Sussex Fire and Rescue Staff
  • County Communicators
  • Have Your Say Champions
  • CLT
  • Elected Members
  • SRM Ui users
  • Cyclists
  • Bus/coach Passengers
  • Car/Van Drivers
  • Police
  • District/Borough Councils
  • Parish Councils
  • Town Councils
  • Elected Members/Councillors
  • Voluntary Organisations
  • Community Organisations
  • Social Enterprise
  • Registered Charity
  • Bus Operators
  • Broadband Suppliers
  • Childcare Providers
  • All West Sussex Businesses
  • Employees
  • CBC Library Group
  • Local services in the care sector
  • External Consultation, Research of Engagement Organisations
  • Service Users
  • Homeless People
  • People Who Do Not Use This Service
  • All West Sussex Residents
  • Tenants/Leaseholders
  • Visitors/Tourists
  • Families
  • Carers
  • Parents
  • Key stakeholders
  • Local residents
  • Researchers
  • Volunteers


  • Adults Social Care
  • Day Centre Services