Bus User Survey

Closed 18 Dec 2016

Opened 18 Nov 2016

Feedback updated 16 Mar 2017

We asked

We asked you to tell us how you used 11 local bus routes across West Sussex.


You said

We received 321 responses to the survey, providing us with useful information about how you use these bus services and any impacts their changes may cause.  

In particular, just over one third of you raised concerns about the plan to withdraw the 74/74A/75 off peak service and replace it by diverting service 100.

We did

Your feedback was passed to the Transport Planning team to inform the planning process and new timetables.

The plan to cease the 74/74A/75 service has now been cancelled and the service will continue to run with a modified scheme retaining the daytime service. The 100 service will remain unchanged.

You can view the full list of confirmed service changes in the Results section of this project.

All changes will take effect from 23 April 2017

Results updated 14 Mar 2017



The County Council is proposing to make the following changes to a number of subsidised local bus services next year. The proposed changes are due to falling passenger numbers on some routes, and the impact of these on others.

The routes and proposed changes are listed below:

Compass Travel 12 : Littlehampton town bus

Completely revised service to serve two new developments (Littlehampton Town Council are carrying out local consultation)

Compass Travel 19 : Shoreham Beach – Holmbush Farm

Journeys after 1725 withdrawn

Compass Travel 37 : Haywards Heath – Crawley

The commercially run service is being withdrawn 9 January 2017. The route is largely duplicated by Metrobus 271, but the 37 is the only bus service to Balcombe. A couple of journeys on Compass service 40 extended to Balcombe and Crawley to retain the shopping facility that existed prior to the introduction of the 37 in September 2013.

Stagecoach 56 : Old Bosham – Chichester – Arundel Park

Early morning journeys before 0750 withdrawn.

Compass Travel 72/73 : Pulborough - Amberley – Storrington – Ashington

Service completely revised and extended to Horsham via West Chiltington Village, Shipley, Maplehurst and Nuthurst in mitigation for changes to services 74/75, 89 & 108. The 72/73 would no longer serve Thakeham and Ashington.

Compass Travel 74/75 : Storrington/Petworth – Barns Green – Horsham

Service withdrawn, partly replaced by diversion of some 100 journeys.

Compass Travel 89 : Horsham – Haywards Heath

Saturday service withdrawn.

Compass Travel 93/96 : Midhurst area villages service

Service reduced from two days a week to one day per week.

Compass Travel 100 : Burgess Hill – Pulborough – Horsham

A few journeys diverted via Barns Green between Billingshurst & Horsham to partly replace withdrawn route 74/75 above.

Compass Travel 108 : Shoreham – Steyning – Horsham

Service withdrawn.

Compass Travel 150 : Selsey – East Wittering – West Itchenor

Service reduced from three days per week to one or two days per week.


Why we are consulting

We are keen to gather feedback from passengers and others to help us understand the potential impact of the proposed changes to the routes above.

The results will be used to determine what, if any, measures should be considered to resolve any issues or concerns that are identified.

Please provide your feedback by completing our online survey below.


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