Bus User Survey

Closed 18 Nov 2018

Opened 8 Oct 2018

Feedback Updated 26 Mar 2019

We Asked

We carried out a bus user survey asking for feedback about how you use our subsidised bus routes across the county.

Most bus services in West Sussex are commercially operated, but some routes receive county council funding to help them run. This was costing £2.57 million a year. In common with other local authorities across the country, we have to make difficult decisions as a result of ever-decreasing funding from central government to help pay for the services we provide.

You Said

There were 4,314 responses to the bus user survey, which helped identify any impact that users could face if the services were changed.

Your feedback helped us to help understand which services were of the greatest benefit to residents, so we could do everything possible to minimise the effect of the changes.

We Did

The council has now reviewed its supported bus services and reduced the total subsidy by £300,000 - to £2.27million. The planned changes are listed below, together with a list of alternative routes and services where available:

UPDATE: Changes have now been confirmed for most of the services listed above. These are summarised below, with links to the new timetables where available:

We will continue to work with local communities and partners to see what help can be provided for any affected residents who don’t have alternatives.

We would welcome hearing from any organisations who would like to be involved in finding alternative funding sources or providing community transport – please email buses@westsussex.gov.uk


Results Updated 26 Mar 2019

Decision Report



West Sussex County Council is currently developing a new Bus Strategy, which will consider our approach to and investment in bus services.

Following on from the recent Bus Strategy Consultation, we would like to know more about how you use our supported bus routes across the county.

Most bus routes in West Sussex are operated by bus companies on a commercial basis, and these do not form part of this survey. However, some routes are given a subsidy from the County Council to help them run.

Below is a list of bus services which are currently either wholly or partly subsidised by the County Council and are included in this survey:

Arriva - 63

Brighton & Hove - 59A

Compass Travel - 8/8A, 16, 19, 30, 31, 33, 36A/36C, 39, 42, 52, 62, 64, 66A/  66C, 67, 69, 71, 74/74A/74B, 85/85A, 89, 93, 96, 99, 100, 150

Metrobus - 61, 65, 84, 98, 200, 270, 272, 291, 606, 610, 692, 693

Stagecoach - 46, 47, 50, 54, 56, 70, 91/92/93

Shared Taxi Service - Billilinks (Villages Transport Link)

Bus User Survey - full list of routes

Why We Are Consulting

We are keen to gather feedback from passengers and others to help us understand the impact of any potential changes to the routes above.

The results of the survey will be used to determine what, if any, measures should be considered to resolve any issues or concerns that are identified.

Please provide your feedback by completing our online survey below.

Alternatively, the survey is also available to download and print below.

You can complete this survey for any of the bus routes listed above. However, please note that if you wish to provide feedback on more than one route, you will need to complete a separate survey for each one.

If you would like help completing this survey, or alternative formats, then please email buses@westsussex.gov.uk or call 01243 642105.

If you are deaf or have difficulty hearing you can contact us via NGT Text Relay 18001 01243 642105 providing you have this app downloaded onto your PC, laptop or smartphone.


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