Supported living customer survey

Closed 20 Jan 2020

Opened 20 Nov 2019

Feedback Updated 24 Mar 2020

We Asked

During this project we engaged with West Sussex residents using Supported Living services between November 2019 and February 2020.  This project included an online survey. six drop-in events, two carers focus groups and informtion from the Learning Disability Partnership Board.

 Responses were received from individuals, family and friend carers and self advocacy groups. There was a limited response from mental health customers which will necessitate further consultation around this group to understand their perspective more fully.

You Said

There were three main questions:

  • 1. What is important to you?
  • 2. What housing support do you want?
  • 3. What do you want to tell us about your experience?

The results of this engagement are available in the results section below.

We Did

The current West Sussex Supported Lviving Framework contract is due to end in March 2021. The retendering of the Supported Living Framework will provide an opportunity to address some of the issues raised around types of placements and will go some way to support recruitment and retention in the market.

Results Updated 24 Mar 2020

Supported Living is a way of helping people with learning disabilities, autism or mental ill health choose a home and live in a way they want.  Supported Living services are personal support services which inlcude accommoation support services and outreach services.  Around 1090 people use these services in West Sussex.  The current West Sussex Supported Lviving Framework contract is due to end in March 2021, and the feedback from this project will help iform the tendering process for a new contract.

We have now analysed the data from this project and the results are provided below.



Supported living is a way of helping people with learning disabilities, autism or mental health problems choose a home and live in the way they want.

Why We Are Consulting

The council is looking at what should be in a new supported living contract which will start in 2021.

The council wants a new model so that more people can live in supported living.

If you have a service now we do not think it will change after 2021.

The survey will take between 10 - 20 minutes to complete and is written in plain english.

Easy read customer letters and a paper copy of the survey can be downloaded from the bottom of this page.

If you would prefer to attend a drop-in event in January in a local library to talk to the Commissioner - posters for each event can be downloaded at the bottom of this page.

If you require this information in an alternative format, please contact us on 0330 22 23430 or via email at If you are deaf or hard of hearing and have an NGT texting app installed on your computer, laptop or smartphone you can contact us on 18001 0330 22 23430.

Privacy Statement

Commissioners will use this survey to collect some personal information about you in the exercise of official authority vested in the controller.  The data we collect will be processed in accordance with the 2018 Data Protection Act, the General Data Protection Regulations and any subsequent  data legislation. All data will be anonymised and used for to help us look at new service models.

The County Council will securely store this data electronically for a period of up to  1 year before destroying it appropriately.  West Sussex County Council is registered as Data Controller (Reg. No. Z6413427). For further details and information about our Data Controller, please see

What Happens Next

The feedback given in this survey, is part of a wider engagement exercise, and we are using it to shape our plans and the decisions to be made by the Cabinet Member for Health and Social Care in March 2020.



  • All Areas


  • Disabled People


  • Adults Social Care